Updated on August 27, 2024 :

INTRODUCTION :

Welcome to Debut Event Design. By booking our services, you agree to the following terms and conditions. Please read them carefully. If you have any questions, please contact us before making a booking.


FULL EVENTS : DEPOSITS, INITIAL, AND PAYMENTS :

1. BOOKING AND PAYMENT :
Booking Confirmation: An initial non-refundable deposit for $500+ GST is due at time of booking, at which time the date of the event will reserved be secured. A secondary payment request of approx. 50% will then be requested closer to the event date, with a final payment due immediately upon receipt of the Final Invoice. Final Invoices are non-negotiable, and are to be paid in full within 21 days of being invoiced to avoid any additional late-payment penalties (policy noted below).

Payment Methods: We accept payments via electronic bank transfer, EFT, cheque, or credit cards (details below). We do not accept cash, nor do we keep any cash on premise.

Refunds and Cancellations: If you cancel the event 45 days before the event date, you will receive a full refund minus a cancellation fee of 10% of the full event quote. Payments made towards cancellations made less than 45 days before the event are non-refundable. There are no exceptions to this cancellation policy.

2. CHANGES TO EVENT DETAILS :
Modification Requests: Any changes to the event details (e.g., date, time, number of guests) must be communicated to us at least 14 days before the event date. We will do our best to accommodate changes, but cannot guarantee availability.

Additional Costs: Changes to the event may incur additional charges. We will notify you of any extra costs before making any changes, which are non-negotiable.

3. RESPONSIBILITIES :
Client Responsibilities: The client is responsible for providing accurate information about the event and ensuring that all necessary permits and licenses are obtained. The client must also ensure that all guests adhere to the venue's rules and regulations.

Company Responsibilities: We will provide services as outlined in the booking agreement. We are not liable for any issues caused by factors beyond our control, such as natural disasters or venue problems.

4. LIABILITY :
Damage and Loss: The client is responsible for any damage or loss caused to the venue or our equipment during the event. The client agrees to reimburse us for any repair or replacement costs.

Indemnity: The client agrees to indemnify and hold harmless Debut Event Design, its employees, and agents from any claims, damages, or losses arising from the event.

5. FORCE MAJEURE :
We are not liable for any failure to perform our obligations if such failure is due to circumstances beyond our control, including but not limited to natural disasters, war, or government actions.

6. CONFIDENTIALITY :
Any personal information collected will be used solely for the purpose of providing services and will not be shared with third parties without your consent, except as required by law.

7. AMENDMENTS :
We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to clients and will apply to bookings made after the date of the change.


RENTALS : DEPOSITS, INITIAL, AND PAYMENTS :

A non-refundable 50% deposit is due at time of booking, at which time the order will be secured. Final payment immediately upon receipt of the Final Invoice. Final Invoices are non-negotiable, and are to be paid in full within 21 days of being invoiced to avoid any additional late-payment penalties (policy noted below).

All rental orders MUST be pre-paid IN FULL before rental items leave the warehouse. Debut Event Design has the right to refuse the release of their property for rental items that has not been pre-paid for. Rental pick-up hours are Monday through Friday, 9am - 3pm.

1. CUSTOMER PICKUP & RETURN ORDERS :
a. Orders must be returned to the same warehouse.
b. Additional charges will apply for late returns.
c. Orders must be paid in full prior to customer pickup.

2. RESPONSIBILITY OF CUSTOMER :
a. Safe loading, unloading, and transportation of rental equipment.
b. Securing and protecting the rental equipment.
c. Providing and using all necessary tie downs and protective blankets.
d. Protecting their vehicle and/or trailer.

The customer assumes all risks and liabilities for accidents, injuries, or any type of damage experienced with vehicles or rental equipment due to improper loading /unloading or failure to properly protect and secure the equipment. We reserve the right to refuse service if adequate safety precautions are not observed.

3.ALTERATIONS TO EXSITING ORDERS AND RUSH ORDERS :
a. Orders can be modified without penalty up to 3 business days before the scheduled delivery/pickup date.
b. New Orders Order modifications or placed within 2 business days of scheduled delivery/pickup date will be considered Rush Orders and will incur a 15% surcharge on all added or new items.
c. Rental items removed or item quantity reduction within 2 business days of scheduled delivery/pickup date will not be credited.

4. CUSTOMER AGREEMENT :
Customer accepts and assumes full responsibility for :
a. All rented equipment, including its safe and proper use, operation, and return of equipment in its original state to Debut Event Design. Failure to do so will result in additional charges.
b. Confirming the accuracy of reservations at time of booking. Any variance may result in additional charges.
c. Carefully reviewing all information including delivery location, drop-off & pickup times, items & quantities, as well as all on-site contact details.
d. Appropriately protecting rental items from the weather.
e. Placing linens and food service items in provided containers and ensuring they are free of debris such as food or confetti. All items for food service must be returned rinsed or wiped clean.

5. BREAKAGE AND PRODUCT AVAILABILITY

a. Customer assumes full responsibility for all breakage, loss, and damage to rental equipment.
b. Customer agrees to pay the full replacement cost of the item(s), and this will be automatically charged to the same form of payment used to reserve the order.
c. Product returned unused will not be refunded or credited.
d. Debut Event Design reserves the right to make substitutions, with advance notice to the Customer for items that may be unavailable.

6. QUALITY CONTROL :
a. Debut Event Design will make best efforts to ensure the quality of rented articles.
b. In the event that product quality does not meet expectations, complaints should be submitted in writing during the rental period.

PAYMENT METHODS :

Deposit and Payments less than $500 can be paid by e-transfer to info@debuteventdesign.ca (please use "decoration" as the password, and include the order and/or invoice number in the message area). We would accept Visa or MC payments as well for invoices amounting to $499 or less, with no additional processing fees.

Deposit and Final Payments in the amount of $500 - $2500 can be made with Visa or Mastercard credit card, as well as by cheque or Interac Email Money Transfer to info@debuteventdesign.ca (please use "decoration" as the password, if required, and include the order or invoice number in the message area).

Payments for $2501+ are to be paid by cheque or Interac Email Money Transfer to info@debuteventdesign.ca (please use "decoration" as the password, if required, and include the order or invoice number in the message area). **Credit card payments for invoices over $2500, will be charged a processing fee of 3%.** We do not accept American Express.

We also accept Electronic File Transfers (EFTs) for any amount, and are best used for invoices over $3000, as that is often the daily e-transfer limit at the majority of Canadian Banks. We would simply need to be notified that the EFT has been arranged, and would confirm in 24 - 48 hours of its deposit into our accounts.


LATE PAYMENT PENALTY CLAUSE :

1. PAYMENT TERMS :
Invoice Due Date: Payment for invoices issued by Debut Event Design is due within 21 days from the invoice date, unless otherwise agreed in writing.

Payment Methods: Payments should be made via e-transfer, EFT payment or cheque, to the account details provided on the invoice. **Credit card payments for invoices over $2500, will be charged a processing fee of 3%.** We do not accept American Express.

2. LATE PAYMENT PENALTIES :

Initial Penalty: If payment is not received by the due date, a late fee of [3%] of the outstanding amount will be applied to the overdue balance.

Additional Penalties: For each additional 7 days of the balance being left unpaid, an additional non-negotiable 3% late fee penalty of the new over all balance will be charge, and so on and so forth, until the invoice is settled and paid in full. This responsibility falls on the client entirely to arrange for their payments to be made on time. Please be mindful to submit your final payments within the initial 21 day grace period to avoid any additional costs to your invoice. There are no exceptions to this policy. It is the client's responsibility to submit their payments on time to avoid any late payment penalties.

Interest Charges: In addition to late fees, overdue amounts will accrue interest at a rate of 3% per annum, calculated from the due date until the payment is received in full.

3. SUSPENSION OF SERVICE :
Service Suspension: Debut Event Design reserves the right to suspend any ongoing services or deliveries if payment remains outstanding beyond 60 days from the invoice due date.

Reinstatement Fee: If services are suspended, a reinstatement fee of 15% of the overdue amount may apply to resume services.

4. COLLECTION COSTS :
Legal Fees: If it becomes necessary to refer the outstanding balance to a collection agency or legal representative, the client will be responsible for all associated costs, including legal fees and collection charges.

Recovery Costs: Any costs incurred in the recovery of overdue payments will be added to the total amount due.

5. DISPUTE RESOLUTION :
Notification: In the event of a dispute regarding an invoice, the client must notify Debut Event Design in writing within 7 days from the invoice date. Failure to notify within this period will be deemed as acceptance of the invoice.

Resolution Process: Debut Event Design and the client will work together in good faith to resolve any disputes. If a resolution cannot be reached, the matter may be referred to mediation or arbitration, as outlined in the main agreement.

RENTAL CANCELLATION :
In the event the Client elects to cancel their order, the deposit will be withheld as compensation for having kept the date confirmed and turning down other business.

**Rental Cancellations within 24 hours will require a re-stocking fee of 15%. This is non-negotiable.**

Client is responsible for the safe keeping and condition of items rented from debut Event Design Inc., as well as containers and boxes from the time of delivery until returned to debut Event Design Inc. The following is considered damaged: holes, tears, breakage, burn holes, rips, and non-removable stains after regular washing, wax stains and missing items. Client is responsible for any replacement fees for damaged or lost items. The client is responsible for all pick up and delivery fees outlined in the Invoice.


EVENT CANCELLATION POLICY :

1. INTRODUCTION :
This Event Cancellation Policy outlines the terms and conditions related to the cancellation of events booked with Debut Event Design. It is designed to protect both parties and ensure fair handling of cancellations.

2. CANCELLATION BY CLIENT :
Cancellation Notice: The client must notify Debut Event Design in writing of any cancellation. The cancellation date will be considered the date we receive this written notice.

Cancellation Fees: The following fees apply based on the notice period provided by the client:

1. More than 14 days before the event date: A cancellation fee of 10% of the total event cost.
2. Between 13 and 7 days before the event date: A cancellation fee of 25% of the total event cost.
3. Less than 6 days before the event date: The full amount of the event cost will be charged.

Refunds: If you cancel the event 45 days before the event date, you will receive a full refund minus a cancellation fee of 10% of the full event quote. Payments made towards cancellations made less than 45 days before the event are non-refundable. There are no exceptions to this cancellation policy.

3. CANCELLATION BY DEBUT EVENT DESIGN :

Reason for Cancellation: Debut Event Design reserves the right to cancel an event due to circumstances beyond our control, including but not limited to, natural disasters, unforeseen circumstances, or emergencies.

Refunds: If Debut Event Design cancels the event, a full refund of all amounts paid will be issued to the client, less non-refundable deposits. We will not be liable for any additional costs or damages incurred by the client due to the cancellation.

4. RESCHEDULING :
a. Request to Reschedule: The client may request to reschedule the event. Rescheduling requests must be made in writing and are subject to availability.
b. Rescheduling Fees: If rescheduling is possible, a fee of 15% of the total event cost may apply. If the rescheduled date is within the same calendar year, any cancellation fees will be waived.
c. Change of Terms: Rescheduling may result in changes to the original terms and conditions of the event, including but not limited to, pricing and availability.

5. FORCE MAJEURE :
Debut Event Design will not be liable for failure to perform our obligations if such failure is due to events beyond our reasonable control, including but not limited to, acts of God, war, strikes, or government regulations. In such cases, the event may be rescheduled or canceled without penalty.

6. COMMUNICATION :
Contact Information: For any cancellations, rescheduling requests, or related inquiries, please contact us at:
a. Phone Number: 604-733-1812
b. Email Address: info@debuteventdesign.ca
c. Office Address: 1310 East Pender Street, Vancouver, BC, V5L 1V8

Confirmation: All cancellations and rescheduling requests will be confirmed in writing by Debut Event Design.

 

STATUTORY HOLIDAYS AND HOLIDAY RATES :
All events taking place on a Statutory Holiday and/or Canadian Holiday observed by the Canadian Government are subject to a higher labour rate, as noted in the Order's Estimate and/or Contract. Debut Event Design Inc. cannot control any additional costs and rate set by their third-party rental partners for delivery, pick up, and labour rates. Any and all additional rates for events taking place on a Statutory Holiday are non-negotiable.